Updated: COVID-19 Service Notes
Updated: May 28, 2021
As we continue to move through various waves of this COVID-19 Pandemic, TNC will continue to implement the evolved protocols below from November 2, October 5, June 5, May 4 & March 13, 2020 with the following additions:
Any casual shifts cancelled with less than 24 hours notice, will be charged for the entirety of the shift, minus the $30 cancellation fee
If a Nanny has any COVID symptoms, they will be requested to take the MB Shared Health Screening Tool to see if a COVID test is required. Should a test be required, they will be asked to take one immediately and isolate until the test results come back – this will be a day off without pay for them.
Should a Client/child need to get tested, therefore being required to isolate, that would be a billable day for the Client. Nannies are required to be available for other shifts if it is a paid day off for them.
If a Nanny chooses to not get a COVID test, they will be requested to stay home until they are symptom free for 24 hours.
Continuing to adhere to the Public Health recommendations as noted below October 5, 2020
Casual Care needs will be filtered and filled on a per-availability basis
1 Nanny will be placed in at most two healthy client homes in one week
Notification of any illness symptoms will be requested at all times from both Clients and Nannies
Hand washing will be required upon entry of the home, and recommended multiple times throughout the day
We are asking our employees and Clients to limit unnecessary outings and keep their social interactions to a minimum
Though we cannot mandate what our employees do on their off time, we are strongly advising our employees to be mindful and practice social distancing on their personal time.
Availability for Nanny replacements will be reduced as we aim to minimize exposure between various Nannies and Clients
Updated: November 2, 2020
As Winnipeg has moved into the RED category today, TNC will continue to implement the evolved protocols below from October 5, June 5, May 4 & March 13, 2020 summarized as:
Continuing to adhere to the Public Health recommendations as noted below October 5, 2020
Casual Care needs will be filtered and filled on a per-availability basis
1 Nanny will be placed in at most two healthy client homes in one week
Notification of any illness symptoms will be requested at all times from both Clients and Nannies
Cancellation policy for any booked casual services will not be in effect while in the red category
Hand washing will be required upon entry of the home, and recommended multiple times throughout the day
We are asking our employees and Clients to limit unnecessary outings and keep their social interactions to a minimum
Though we cannot mandate what our employees do on their off time, we are strongly advising our employees to be mindful and practice social distancing on their personal time.
In Addition:
Availability for Nanny replacements will be reduced as we aim to minimize exposure between various Nannies and Clients
October 5, 2020
Here at The Nanny Company, our Clients and Nannies health and wellbeing is of great importance to us. As we navigate this pandemic together, we are reaching out to touch base once again to share how we are doing our best to ensure that both our Clients and Employees remain healthy and safe in this unprecedented time.
We have reintroduced our Interim Care service, which is a hybrid version of our Nanny-on-Call and Permanent Placement service to decrease the rotation of Nannies while still being able to service some of our casual clients.
While we understand that circumstances are ever-changing and that many situations will require a specific situation-based response, we want to share our general protocol to provide a sense of our due diligence to provide safe and consistent care to all our Clients and Nannies.
We are doing our best at following the constantly changing Public Health recommendations in every scenario. Therefore, we are asking of both our Clients and our Nannies to provide us with the following information should any individuals find themselves needing to be tested for COVID-19. In our view, the most effective way to ensure safety is to share information in a timely way.
We request that you notify TNC as soon as possible if you, or a member of your family / household have:
1) A new onset of any of the following symptoms:
· fever / chills
· cough
· sore throat / hoarse voice
· shortness of breath
· loss of taste or smell
· vomiting or diarrhea for more than 24 hours
2) A new onset of 2 or more of any of the following symptoms:
· runny nose
· muscle aches
· fatigue
· conjunctivitis (pink eye)
· headache
· skin rash of unknown cause
· nausea or loss of appetite
· if the patient is an infant, poor feeding
3) Have been in close contact in the last 14 days with someone that is confirmed to have COVID-19.
4) Have been exposed to COVID-19 in a work or public setting in the last 14 days (e.g. a setting that has been identified by public health as a risk for acquiring COVID-19, such as on a flight, in a workplace or community with a cluster of cases, or at an event).
5) Have travelled outside of Canada, or within Canada excluding travel to western Canada, the territories or Ontario west of Terrace Bay in the last 14 days.
6) In the last 14 days, travelled outside of Canada, or within Canada excluding travel to western Canada, the territories or Ontario west of Terrace Bay.
Should your child be presenting general cold/flu-like symptoms and providing you have followed the Public Health recommendations that do not require a COVID-19 test, you may still request childcare services from TNC.
In circumstances where a child is presenting with symptoms and has been instructed to obtain a COVID-19 test, TNC will need to assess whether services can be provided in the short-term and may require additional information. It is expected that our Clients and Nannies will be forthright in providing that information and your anticipated cooperation is greatly appreciated.
If you have any questions and/or concerns regarding this protocol or it application in a particular circumstance, please feel free to contact me.
We sincerely appreciate your patience in working with us through each scenario.
Wishing your family much health!
June 5, 2020
Manitoba has moved into Phase Two of reopening which will be reflected here at The Nanny Company by:
Requiring confirmation of health before booking any casual services
Casual care services of Babysitting & Nanny on Call will resume in their regular capacity
NOTE: FUN BAGS are still not in use at this time
1 Nanny will be placed at most in two healthy client homes per week
Part-time contracted Nannies will begin to be used in rotation for casual services, keeping the maximum of working in two healthy client homes per week
Should any permanent clients have reservations in their Nanny being used elsewhere, please email Danica at info@thenannycompany.ca
Cancellation policy for any booked services will be in effect
We are continuing to accept all client applications; Zoom meetings currently in effect
May 4, 2020
As Manitoba begins phases of re-opening, we anticipate the casual needs to increase as parents are called back to work without their regular childcare or school opening. At this time, this is how we’ve decided to amend our previous Note going forward:
Casual Care needs will be filtered and filled on a per-availability basis
1 Nanny will be placed in at most two healthy client homes in one week
Cancellation policy for any booked services will be in effect
Notification of any illness symptoms will be requested at all time
We are still accepting Interim Care applications
March 13, 2020
Like all of you, we have been monitoring the evolving impact of COVID-19. Here at The Nanny Company, it has always been a top priority to keep children, parents and employees safe and healthy.
We are in a tough place here, as our heart is to help those in need (with the recent school closure announcements, we anticipate the need increasing) but also keep with best practices to hopefully help manage the spread of COVID-19. With a lot of diligent consideration, feedback from those in the medical field and following the suggestions from the Government of Canada, we want to share with you some changes we’re making, as well as what we’re asking from both our clients and employees, until further notice:
1. Casual Shifts -
a. Please consider only booking this service for the time being for essential care needs as we will have limited employees available. With recent school closure notices, we will be providing care for our current clients first.
b. Going forward, we are limiting the rotation of employees per casual client to minimize the coming and going of various employees between households. We will be using our best judgement in scheduling these employees accordingly. Please be advised, this may limit our ability to fulfill all requested shifts.
2. Employee Availability – For the time being, we will not be scheduling any of our contracted employees to any shifts outside of their contracted families to help minimize the spread of germs between households. Contracted employees/clients will still follow minimum scheduling protocol. If an Employee is requested by the Client to not come in during a regular shift, she will be mandated to self-isolate during that paid time off.
3. Hand washing - We are requiring all employees to wash their hands when they arrive at a home. We have reminded them to be extra vigilant in hand washing throughout the entire time they are on shift.
4. Symptoms–
a. As recommended by W.H.O., if you or your children are sick, with even the slightest cough, fever or runny nose, please consider cancelling your shift with us. At the very least, please advise us of any potential symptoms your family is experiencing so we can advise our employee and seek her comfort level of continuing with the shift.
b. We have asked our employees to advise us of any symptoms they are experiencing. At this time, we will follow our Sick Policy by reaching out to the client to see if a replacement is necessary and if so, we will do our best to seek a replacement. Please note our availability for a replacement will be limited.
c. If an employee arrives to a shift where the children are visibly sick and The Nanny Company was not notified and our employee is not comfortable caring for the children, she will advise the client of her observations and her discomfort, then advise The Nanny Company of her discomfort in continuing with the shift. She will not be mandated to continue the shift and The Nanny Company will not provide a replacement.
5. Cancellation Policy–
a. We will be waiving the $30 cancellation fee until further notice for any casual clients who feel it best to cancel a confirmed shift with COVID-19 in mind.
b. Contracted employees/clients will still follow minimum scheduling protocol.
6. Travel –
a. It is mandatory for us to know if, and where, any member of your family has travelled in the past 2 weeks so we can advise our employee and we/they can make an informed decision before accepting a position.
b. We will not be shifting any casual employees who have travelled in the past 2 weeks and have not been tested for COVID-19.
7. FUN BAGS– For the time being, we have chosen to not provide any FUN BAGS for our casual shifts. We are going to be appropriately cleaning and sanitizing all items again before sending them out to any shifts.
8. Social Distancing –
a. We are asking all our employees to cancel playdates, limit unnecessary outings and speak with our clients before continuing any programmed children’s activities.
b. Though we cannot mandate what our employees do on their off time, we are strongly advising our employees to be mindful and practice social distancing on their personal time.
c. We are asking our Clients to also practice social distancing to the best of their abilities.
Notes from The Government of Canada:
Any person concerned about their exposure to or risk of having COVID-19 should first call Health Links–Info Sante at 204-788-8200 or 1-888-315-9257 (toll-free) to ensure they receive medical advice appropriate to their specific health concerns.
Starting March 12, individuals in Winnipeg directed by Health Links–Info Sante to be tested for COVID-19 will be asked to visit a community screening location. The four community screening locations are:
Access Winnipeg West at 280 Booth Dr.
Access Fort Garry 135 Plaza Dr.
Mount Carmel Clinic at 886 Main Street
Access Transcona at 845 Regent Avenue West
Screening will be available at these locations from 9 a.m. until 7 p.m. on weekdays and until 4 p.m. on weekends. Those who require screening after hours will still be directed to urgent care sites and emergency departments. In addition to screening, these centres remain open for regularly scheduled clinic activities.
We are hopeful these efforts will aid in the levelling out of COVID-19 and appreciate any efforts your family chooses to make. Should any further changes or updates be required, we will advise accordingly.
Sincerely,
Danica Charriere
